Merchaat connects to your WooCommerce store and handles customer support with AI — answering order questions, escalating edge cases, and letting you focus on growing your business.
How it works
Link WooCommerce and add your Chatwoot inbox. Takes about 5 minutes.
Add your FAQs, policies, and product info to the knowledge base.
The AI starts replying to customers instantly. You only step in when it matters.
Features
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Connects to WooCommerce so it can look up any order, status, or shipping detail in real time — no copy-pasting required.
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Run multiple brands or channels from one dashboard. Each inbox has its own AI settings, knowledge base and escalation rules.
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Detects angry or abusive tone and hands off to a human automatically. You get an email with the full conversation history.
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Train the AI on your return policy, FAQs, and product info. Answers stay consistent and on-brand every time.
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See every conversation — AI active, escalated, resolved — in one place. Reply, pause AI, or resolve from inside Merchaat.
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Works with your existing Chatwoot setup. Customers chat where they already are — your widget, email, or social channels.
Pricing
Start free. Upgrade when you grow.
Starter
Join WooCommerce store owners using Merchaat to handle customer support on autopilot.
Get started free